By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable.
Thank you for visiting the Micro-Roulotte iGoutte website and reviewing its privacy policy (hereinafter the “Policy”).
This privacy policy consists of the following sections:
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we aim to protect such information in accordance with applicable laws.
To ensure this protection, Micro-Roulotte iGoutte commits to collecting, processing, and sharing information that identifies an individual only when the individual has consented to it, unless permitted or required by law, in which case your consent will not be necessary.
The purpose of this Policy is to inform users of the reasons and methods by which Micro-Roulotte iGoutte, or any person acting on its behalf, will collect and use their personal information. It is written in plain language to ensure users’ informed consent.
For the purposes of this Policy, “personal information” means any information about an identifiable individual or that allows an individual to be identified. To the extent possible, we will anonymize, pseudonymize, and/or aggregate such information so that it no longer identifies an individual.
This Policy is effective as of January 30, 2024.
We are committed to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implied and may be provided directly by the individual or by their authorized representative.
We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implied consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication or a name and phone number to obtain an answer to a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.
If we wish to use personal information for a new purpose, we will describe the intended use and seek consent again.
It is not always possible, particularly in response to a government request, to obtain the individual’s consent to collect, use, or disclose their personal information. We are committed to never disclosing such information, other than in accordance with this Policy, unless required or permitted by law.
The information collected is used in accordance with the purposes and objectives set forth in this privacy policy.
Here are some of the reasons why we collect your personal information:
Micro-Roulotte iGoutte may collect personal information in various forms, but will do so only by lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context of your interactions with Micro-Roulotte iGoutte. That is why we make it a priority to inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to the following:
Name and contact information. First and last name, email address, mailing address, phone number, and other similar information used to contact you.
Demographic data. Information about you, such as your age, gender, country, and preferred language of communication.
Subscription data. Information about your subscriptions to cultural events as well as newsletters from cultural organizations.
Interactions. Data related to your use of the websites, platforms, and tools we have created. This includes data you provide in order to use the products. In other cases, such as error reports, it includes data we generate.
Other examples of interaction data we collect include:
To provide our products and services. We use the data to operate our products and services, as well as to provide you with rich and interactive experiences.
Customer support. We use the data to diagnose and resolve issues related to products and/or services, restore access to your personal account, and provide other support and assistance services.
Helping to secure and troubleshoot issues. We use data to help secure and troubleshoot issues with our products and services. This includes using data to ensure the security of the services we offer to our customers, detect malware and malicious activity, resolve performance and compatibility issues to help customers get the most out of their experience, and inform them of updates to our products and services. This may include using automated systems to detect security issues.
Security. We use data to protect the security of our products and our customers. Our security features may prevent malware from running and notify users when malware is detected on their device, or use video surveillance to ensure public safety during events. Customer support. We use the data to diagnose and resolve issues related to products and/or services, restore access to your personal account, and provide other support and assistance services.
Surveys and Promotional Communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email newsletters, respond to surveys, and choose whether or not to receive promotional communications from Micro-Roulotte iGoutte via email, SMS, postal mail, and telephone. For more information on managing your contact information, email subscriptions, and promotional communications, please refer to the “Accessing and Controlling Your Personal Information” section of this Policy.
Advertising. Micro-Roulotte iGoutte uses data collected through its interactions with you, certain of our products, and on third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make advertisements more relevant.
Reporting and Business Operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and generate reports on the performance of our business.
Protection of Rights and Property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to verify the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
Legal Compliance. We process data to comply with the law. For example, we use our customers’ ages to ensure we meet our obligations regarding children’s privacy or to ensure the customer meets the recommended age for the audience. We also process contact information and identifiers to help customers exercise their data protection rights.
Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.
Micro-Roulotte iGoutte places the utmost importance on the security of your personal information and is committed to processing it in accordance with industry norms and standards, solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect. However, it is impossible to guarantee absolute security given the inherent security limitations of Internet transmission. Information transmitted to us is therefore ultimately at the user’s own risk.
Micro-Roulotte iGoutte ensures that all personal information in its possession is as accurate, up-to-date, and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you may submit a request using the contact information provided at the end of this Policy.
To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
Furthermore, there may be circumstances where we cannot grant you access to your personal information. Specifically, when access could lead to the disclosure of another person’s personal information and that person refuses to consent to such disclosure, or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot grant you access to your personal information.
If your request concerns data appearing on third-party websites or platforms, please contact those third parties directly.
We do not share your personal information with companies, organizations, or individuals outside of Micro-Roulotte iGoutte, except for our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits thereof, as well as in the following cases:
Micro-Roulotte iGoutte may use cookies, web beacons, web pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as about recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser when you visit the website, which uniquely identify the current connection. This data may include information such as your IP address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the duration of your visit, and other statistics.
Cookies are used, in particular, to retrieve search history and shopping carts (e.g., ticket purchases) associated with the session, to enhance the user’s online browsing experience. It is important to note that enabling cookies may, depending on your settings, allow other servers to install cookies on your system. You can configure your browser settings to notify you of the presence of cookies, giving you the option to accept or decline them.
Please note that our website may contain links or references to third-party websites. This policy no longer applies once you leave our website, and Micro-Roulotte iGoutte is not responsible for the collection or processing of personal information by these third parties or through these external sources.
Micro-Roulotte iGoutte retains the data it collects for varying periods of time, depending on the nature of the data and its usefulness in providing our products and services. During the retention period, Micro-Roulotte iGoutte takes physical and technical measures to ensure the security of data containing personal information.
Personal information may be stored outside the country in which you live if a third-party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and government and law enforcement authorities in those countries or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time.
Changes to These Rules: We may make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not take effect without your explicit consent. We always indicate the date on which the most recent changes were made and allow you to access archived versions for your reference. If the changes are significant, we will post a prominent notice on our website (including, for certain services, via email notification).
Compliance Officer: If you have any questions, comments, or complaints regarding this policy, you may contact the person responsible for ensuring compliance with this Privacy Policy:
Sylvie Lespérance
Micro-Roulotte iGoutte
253, boulevard du Royaume
Larouche (Québec)
G0W 1Z0
Phone : 418 693-3899
Email : slesperance@microroulotte.com
© Micro-Roulotte iGoutte, 2017. All rights reserved.
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